Shipping Information

What Kinds of Shipping Options Do You Offer?

We gladly provide shipping free of charge for each and every product that have in stock(within the continental USA). We rely on the most trustworthy shipping servicessuch as FedEx and UPS to deliver your product to you safely and in one piece.For oversized items, we have partnered up with the most reputable FreightDelivery companies to ensure enhanced item protection.

If you are in need of a product at an earlier date,Expedited shipping is also available on certain products (not including Freightitems) at an additional cost. If you are unsure about which items areconsidered Freight items or need to know about other shipping inquiries, feelfree to contact us at 1-877-868-BEDS (2337) and we will gladly answer and of yourquestions and concerns. Customer satisfaction is our number one priority, whichis why we answer all inquiries quickly and efficiently so you can obtain yourproduct as rapidly as possible.

*Note that shipments to Alaska and Hawaii willincur an additional charge.

How Can I Track My Order?

After submitting your order, you will receive a confirmationemail to the address that you have listed on the order page that contains allthe details of the purchase that you have made (item no., total price, etc.).After 1-2 business days, you will then be receiving a second email that statesthat your order has been shipped. Be sure to copy down the order number that isdisplayed within your email as it will come in handy if you call us in regardsto your order. A link to the tracking information will be included within theemail so you can keep track of where your item is at any time. If you have anyquestions or concerns about the tracking of your order, please feel free tocontact us at 1-877-868-BEDS (2337) and we will happily assist you. Be sure toinclude your name as well as your order number.

If you have purchased an item that requires us to ship itvia Freight service, you will be contacted directly by the Freight company thatwe are using prior to delivery to schedule a specific date that you want yourproduct delivered. It’s important that you remain aware of this phone call asthey will want to schedule it at the most convenient time. For more informationon Freight deliveries, call us 1-877-868-BEDS (2337).

Will I Know When My Order Ships?

Yes. Upon the completion of your order, you will receive aconfirmation email that contains the product that you have purchased, alongwith the order number. Be sure that you write down the order number for futurereference or if you have any concerns. After 1-2 business days, you willreceive a second email with a confirmation that your order has beensuccessfully shipped. A link to the tracking information is also included atyour convenience so you can see where you order is at any time (trackinginformation may become available after 1-2 business days). If you are concerned about your package or want to ensure that you product has been shipped successfully,give us a call at 818-981-9906.

What If I Want to Cancel My Order?

If you are unsure about the product that you have purchased or have another personal reason, please contact us as soon as possible so we can ensure that the product is led back to our warehouse and you receive your refund. Note that orders are usually shipped on the same business day that it was ordered on.



My Product(s) Came Damaged or is/are Missing Parts, What Do I Do?

We take pride in packaging our products to withstand damage that may occur during the shipping process. We also double-box each product and also ensure that every product that we carry can be shipped safely. In the case that you receive a product that is damaged or is missing parts, please notifies as soon as possible at 1-818-981-9906) and we will happily walk you through the process. We strive to provide you with only the shipping services and any damage to your product is intolerable. We will make every effort to provide you with the necessary replacement parts and as quickly as possible without any additional or hidden costs to you.

If your order is being shipped by Truck Freight, and comes to you damaged or is missing any parts, please follow the important instructions below:

  • When you receive your package and it looks damaged (even in the slightest), please write “Package Damaged” after you sign for the delivery. This is extremely important as additional fees will apply if you DO NOT note this. If your package looks inexplicably damaged (as in horrible condition), you may refuse the delivery. The package will then be shipped back to us and we will immediately send out a new one. Remember, IF you refuse the delivery, be sure to notify us as soon a possible so we can ensure that you promptly receive your new item.
  • If you are missing parts in your order, be sure to contact us and we will ship you the replacement parts free of charge. West rive to deliver our products quickly and efficiently, and by contacting us immediately after your product has arrived, we can ship out the replacement parts quickly so you can use your product. If there is an issue where we cannot replace the parts, then we will have the preferred carrier pick up the package and send you a replacement. *Note that returned products must be in the original packaging when replacing.
What Are Your Return Policies?