We gladly provide shipping free of charge for each and every product that have in stock (within the continental USA). We rely on the most trustworthy shipping services such as FedEx and UPS to deliver your product to you safely and in one piece. For oversized items, we have partnered up with the most reputable Freight Delivery companies to ensure enhanced item protection.
If you are in need of a product at an earlier date, Expedited shipping is also available on certain products (not including Freight items) at an additional cost. If you are unsure about which items are considered Freight items or need to know about other shipping inquiries, feel free to contact us at 1-877-868-BEDS (2337) and we will gladly answer and of your questions and concerns. Customer satisfaction is our number one priority, which is why we answer all inquiries quickly and efficiently so you can obtain your product as rapidly as possible.
*Note that shipments to Alaska and Hawaii will incur an additional charge.
After submitting your order, you will receive a confirmation email to the address that you have listed on the order page that contains all the details of the purchase that you have made (item no., total price, etc.). After 1-2 business days, you will then be receiving a second email that states that your order has been shipped. Be sure to copy down the order number that is displayed within your email as it will come in handy if you call us in regards to your order. A link to the tracking information will be included within the email so you can keep track of where your item is at any time. If you have any questions or concerns about the tracking of your order, please feel free to contact us at 1-877-868-BEDS (2337) and we will happily assist you. Be sure to include your name as well as your order number.
If you have purchased an item that requires us to ship it via Freight service, you will be contacted directly by the Freight company that we are using prior to delivery to schedule a specific date that you want your product delivered. It’s important that you remain aware of this phone call as they will want to schedule it at the most convenient time. For more information on Freight deliveries, call us 1-877-868-BEDS (2337).
Yes. Upon the completion of your order, you will receive a confirmation email that contains the product that you have purchased, along with the order number. Be sure that you write down the order number for future reference or if you have any concerns. After 1-2 business days, you will receive a second email with a confirmation that your order has been successfully shipped. A link to the tracking information is also included at your convenience so you can see where you order is at any time (tracking information may become available after 1-2 business days). If you are concerned about your package or want to ensure that you product has been shipped successfully, give us a call at 1-877-868-BEDS (2337).
Not a problem! If you are unsure about the product that you have purchased or have another personal reason, please contact us as soon as possible so we can ensure that the product is led back to our warehouse and you receive your refund. Note that orders are usually shipped on the same business day that it was ordered on.
*Orders that have been cancelled after they have been shipped will incur a standard restock fee of 10% on items that are shipped via standard UPS or FedEx, and 25% for products that are being shipped via Freight.
We take pride in packaging our products to withstand damage that may occur during the shipping process. We also double-box each product and also ensure that every product that we carry can be shipped safely. In the case that you receive a product that is damaged or is missing parts, please notify us as soon as possible at 1-877-868-BEDS (2337) and we will happily walk you through the process. We strive to provide you with only the shipping services and any damage to your product is intolerable. We will make every effort to provide you with the necessary replacement parts and as quickly as possible without any additional or hidden costs to you.
If your order is being shipped by Truck Freight, and comes to you damaged or is missing any parts, please follow the important instructions below:
- When you receive your package and it looks damaged (even in the slightest), please write “Package Damaged” after you sign for the delivery. This is extremely important as additional fees will apply if you DO NOT note this. If your package looks inexplicably damaged (as in horrible condition), you may refuse the delivery. The package will then be shipped back to us and we will immediately send out a new one. Remember, IF you refuse the delivery, be sure to notify us as soon a possible so we can ensure that you promptly receive your new item.
- If you are missing parts in your order, be sure to contact us and we will ship you the replacement parts free of charge. We strive to deliver our products quickly and efficiently, and by contacting us immediately after your product has arrived, we can ship out the replacement parts quickly so you can use your product. If there is an issue where we cannot replace the parts, then we will have the preferred carrier pick up the package and send you a replacement. *Note that returned products must be in the original packaging when replacing.
We understand how inflexible companies can be with their return policies. If you have decided that you do not want replacement parts or a replacement unit, your item can be returned for a full refund under our standard return policy. Furthermore, if your item does arrive damaged and it cannot be fixed through a full replacement, we will pay to return the item back to us.
We strive to maintain a great relationship with our customers. In the case of a manufacturer’s defect, we can replace the defective part, repair the item, or even go as far as replacing your unit with brand new one. We have built great relationships with our manufacturers and have a common goal of providing clients with the finest service and products with the customer’s satisfaction in mind. Please contact us if you have any further questions and we will be happy to resolve it.
We love to hear how our products have positively impacted your lives. However, if you are not satisfied, we offer a 30-Day Money Back Guarantee return policy. You may return your item for any reasons within 30 days of purchase with a receipt for a refund of the purchase (excludes shipping and handling costs).
*For damaged or defective products, see our Damaged/Missing section above.
Most of our items come with free shipping, so please be aware that if you plan to return your product, our outbound shipping costs will be deducted from your refund. Furthermore, our items carry a 15% restocking fee, which will be deducted from your refund as well if you decide to return your item.
- If you decide to return your product, give us a call at (1-877-868-2337) to inform us that you are returning your item. We will then provide you with a Return Authorization number and a return address that you should write down. *This number is important for returns so be mindful of this when you receive it.
- Wrap the package as carefully as you can. Deliveries tend to end up being damaged without a proper cushion. All returned products must be in their original condition and packaging. Additional fees may incur if requirements have not been met.
- Use your preferred shipping method to send the product back to the address that we have provided to you.
- You will then receive a tracking number. Save this number and, if possible, email the tracking number to us so that we can track the return on our end. It is extremely important that you save this tracking number in the case that there the product is lost or damaged in transit. By emailing us, you relieve yourself of responsibility of shipping the product – which then falls into the hands of the carrier.
- Note that on all returns, shipping and handling costs cannot be refunded. After we receive the product in its original condition, we will issue credit back to the original credit card that we have on file.
- Also note that we cannot take any returns on any products that have been modified.